RETURN POLICY - Cloud Maker Vapor, LLC
E-juice Returns - Cloud Maker Vapor cannot accept returns on e-liquid due to U.S. health codes. If you have an issue with your order please contact us at firstname.lastname@example.org. Cloud Maker Vapor will take any issues into consideration and come to a fair resolution. You may also fill out our Contact Us form if you prefer.
If you have received a damaged or incorrect product, please contact us within 7 days of receiving your item.
Hardware Returns – Due to the sensitive nature of the products used in our industry, Cloud Maker Vapor will only accept returns for the following reasons -Exchange, Wrong Item Received, or DOA Product.
Please contact Cloud Maker Vapor within the following specified time of receiving the item before returning any hardware product. Products received with no notification will be disregarded. Please note that customer service may ask for pictures or other documentation on the product before approving the return. Sending pictures with your initial contact may expedite your claim.
Exchange – Unopened, unused items may be returned for exchange in the form of store credit. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.
Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
DOA – DOA stands for “Dead On Arrival”. Should you receive a DOA item, you must contact Cloud Maker Vapor within 24 hours of receiving the product. A customer service representative will attempt to determine the status of your product. Should your product be deemed DOA, a pre-paid return label will be issued for your return. DOA returns must be returned in unused condition with no signs of wear and tear. Items returned that do not meet this criteria will be rejected. Once the item has been received and approved, a replacement item will be shipped back out to you.
Returning Your Item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.
Please include the original packing slip or receipt with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
Your return package must be post marked within 48 hours of receiving your pre-paid return label.
Cloud Maker Vapor will only replace defective items with working items of the exact same model.
In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
Once your returned item has been received by Cloud Maker Vapor, please allow 2-5 business days for your return to be processed.
Items Damaged in Transit – Should your item be damaged by the shipping carrier in transit to you, please contact Cloud Maker Vapor within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.
Cloud Maker Vapor strongly advises that if you find damage before opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.
ATTENTION - Smok Products
SMOK has partnered with Madvapes to provide warranty service to U.S. customers. The following is the Warranty Service Request procedure for your SMOK product. If you have any questions, or are unsure whether your item is covered under warranty, please contact Madvapes customer support at (704) 696-8900.
1.Print and Fill out the RMA form entirely.
2.Provide a copy of the original receipt or proof of purchase.
3.Ship the item securely to the following address along with the RMA form and receipt to:
Attn: SMOK Warranty Service
130 Oak Park Dr. Suite A
Mooresville, NC 28115
There is a three month warranty for most SMOK battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.